Lenovo Premier Support

Provides ANZ based advanced troubleshooting and end-to-end case management.

As IT budgets contract, you want to realise increased efficiency from your existing in-house IT support teams. As of June 2015, Lenovo® Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Features	Lenovo^® Depot Support (Standard)	Lenovo^® Onsite Support (Standard)	Lenovo^® Premier Support (Standard)
Onshore Technical Call Centre Support
Weekday 7am - 7pm (EST) Technical Call Centre Support
Next Business Day Onsite Labour* & Parts Prioritisation
Designated Onshore Technical Account Manager
Single Contact For End-to-End Case Management
Original Equipment Manufacturer (OEM) Software Support
Weekday 9am-5pm (Local Time) Onsite Parts Replacement

Lenovo^® Premier Support offers:

Exclusions: Accidental Damage Protection (ADP) Support Calls enterprise Software applications Non-Lenovo® Supplied Software (i.e. Non-OEM) Onshore Technical Call Centre Support from Sydney, NSW.
Weekday 7am – 7pm Technical Call Centre Support (Eastern Standard Time).
Next Business Day Onsite Labour* & Parts Prioritisation.
Designated Onshore Technical Account Manager for specialised troubleshooting.
Single Contact For End-to-End Case Management to see all issues through to closure.
Original Equipment Manufacturer (OEM) Software Support to support more than hardware.