Lenovo Premier Support

Lenovo^® premier support

Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

Improve Efficiency, Productivity & Operations

Studies have shown that 80% of corporate IT teams are preoccupied with support and maintenance. With IT teams often seen as a source of innovation for organisations, how can you improve business efficiency when they are consumed by such routine tasks?

Watch how Premier Support answers your business challenges

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they're committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service  and prioritised parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.

download
Premier Support
Infographic

download
Premier Support
Brochure

Learn how Premier Support gives a lift to your business.

For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.

Features	Lenovo Depot Support (Standard)	Lenovo Onsite Support	Lenovo Premier Support
Call Centre Support for basic troubleshooting, out-of-box and technical issues.
Advanced L2 Call Centre support³, dedicated phone number, onshore Mon-Fri 7am – 8pm (ET)
Warranty claims including parts and labor²	Standard SLAs	Standard SLAs	Next-business-day onsite labor & parts prioritisation
Comprehensive hardware & Original Manufacturer (OEM) software support
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite or reporting (dispatching, service level, repeats, in/out warranty)
Lenovo Commercial Portal for self-serve, customised reporting, product support, and secure parts ordering⁴
Asset tag option and Premier Support Centre contact info

features

Depot
Support
Onsite
Support
Premier
Support

Call Centre Support for basic troubleshooting, out-of-box and technical issues.

Advanced L2 Call Centre support³, dedicated phone number, onshore Mon-Fri 7am – 8pm (ET)

Warranty claims including parts and labor²

Standard
SLAs

Next-business-day onsite labor & parts

Comprehensive hardware & Original Manufacturer (OEM) software support

Single point of contact for simplified end-to-end case management

Technical Account Managers for proactive relationship and escalation management

Standard suite or reporting (dispatching, service level, repeats, in/out warranty)

Lenovo Commercial Portal for self-serve, customised reporting, product support, and secure parts ordering⁴

Asset tag option and Premier Support Centre contact info

Interested in advanced level technical support for your Lenovo ThinkVision monitors?

We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience⁵ with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more⁶. And if we do need to swap out your warrantied monitor, your replacement is prioritised over standard claims and delivered to you the next business day through Lenovo Advanced Exchange⁷.

That’s the Premier Difference.

1. Not included:
Enterprise software applications
Non-Lenovo supplied software
Non-warranty spare parts and servicing
2. Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or through a customer replaceable part, repair will be made on-site. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next day service is not guaranteed. Must purchase TICRU.
3. Not available in all countries.
4. Where available.
5. Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
6. Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service.
7. Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information.

Speak WITH a Lenovo
Business Solution Specialist Call 1300 557 073

TRADEMARKS: The following are trademarks of Lenovo: Lenovo, the Lenovo Logo, New World New Thinking, IdeaPad, ThinkPad and ThinkCentre. Microsoft, Office, Windows and Vista are registered trademarks of Microsoft Corporation in the United States, other countries or both. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Other company, product and service names may be trademarks or service marks of others. © 2019 Lenovo. All rights reserved. Privacy