As IT budgets contract, you want to realise increased efficiency from your existing in-house IT support teams. As of June 2015, Lenovo® Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Features
|
Lenovo® Depot
Support (Standard) |
Lenovo® Onsite
Support (Standard) |
Lenovo® Premier
Support (Standard) |
---|---|---|---|
Onshore Technical Call Centre Support | |||
Weekday 7am - 7pm (EST) Technical Call Centre Support | |||
Next Business Day Onsite Labour* & Parts Prioritisation | |||
Designated Onshore Technical Account Manager | |||
Single Contact For End-to-End Case Management | |||
Original Equipment Manufacturer (OEM) Software Support | |||
Weekday 9am-5pm (Local Time) Onsite Parts Replacement |
Accidental Damage Protection (ADP) Support Calls
Enterprise Software applications
Non-Lenovo® Supplied Software (i.e. Non-OEM)